Please read all of the following terms and conditions as they apply to all transactions. All orders made are subject to the acceptance of these conditions and deemed to be accepted by you when you place an order. These conditions do not affect your statutory rights. The Bed Factory Contracts Ltd, may change or modify, add to or remove these terms and conditions at any time at its discretion without notice and supersede all previous editions. Therefore it is important to read these each time you place an order.

Basis of Sale and Payment for Goods
The Bed Factory Contracts Ltd will treat each order as an offer by you to purchase the goods subject to these conditions. You are deemed to accept the conditions when you place an order with us. Our contract with you only begins when we confirm acceptance of your offer to purchase goods from us via an actual numbered sales order confirmation with description of the goods which is emailed, faxed or posted. Any communication, which you receive from us prior to validation, is not to be deemed as an acceptance of your order. The contract price for the supply of products shall be as set out in the confirmation. In the event of any pricing error occurring, within a written or verbal quotation, or contained within any fax or email correspondence however received, all incomplete orders shall be deemed void. In the event of any increase in the cost of raw materials, labour, overheads, or any increase in taxes or duties, or any variation in exchange rate we may increase the price payable under the contract upon written notice. If notice of price increase is given by The Bed Factory Contracts Ltd, you shall have the right to cancel the order and receive back any sums they have paid. Notice of cancellation must be received in writing within seven days of delivery of the notice of price increase. Your order is subject to stock availability. If we do not supply your order to you for any reason we will inform you of the situation and you will not be charged. Bed Factory Contracts Ltd is not liable for any financial loss incurred by you for received monies paid to us in lieu of any unfulfilled order. We are not obliged to offer any compensation for disappointment suffered. Payments for goods must be made in accordance with our purchase procedure. Bed Factory Contracts Ltd can accept no responsibility if any details you provide us with are incorrect or if any order is delayed as a result of incorrect or unsubstantiated details.

The Bed Factory Contracts Ltd endeavour to publish as much information about the products we manufacture, in the descriptions as set out in our catalogues and on the website. All descriptive matter, photographs, colour, specifications and advertising are for the sole purpose of giving an illustration of the products and may not exactly match. The Bed Factory Contracts Ltd reserve the right to make changes to the specification that will not affect the quality or performance required to conform with any statutory requirements. They will not form part of the contract between us. Any item that is not a bed or the specified product that appears in any photograph or illustration or catalogue is not included. For example lamps, bed covers, headboards and furniture. Such information is for illustration purposes only and may not comprise part of the products.

Guarantee and Liabilities
The goods the Bed Factory Contracts Ltd manufacture are sold with a full years manufacturers guarantee and the goods will correspond with their specification at the time of delivery and will be free from defect in quality, material workmanship. Warranties are available from our customer services team. It is your responsibility to complete any purchase registration form that might be enclosed with goods to the manufacturer. In the unlikely event of a fault, you must advise us within 72 hours of delivery. We must be given ample time to examine these products. If these goods are deemed tampered with in any way your guarantee will become void and you will become responsible for the costs of replacement and return shipping. If no manufacturing fault is found you will be responsible for the costs of replacement and shipping. Wherever possible the Bed Factory Contracts Ltd will respond to your individual circumstances. The Bed Factory Contracts Ltd will not be liable for transit damage that may occur on any product you have returned to us for replacement. We strongly suggest that you make sure you have used sufficient packaging to protect your product and insure against damage before returning any product for replacement. For advice on how to pack goods safely before return please contact our customer service team.

The guarantee does not cover accidental damage, modifications to, failure(s) not due to manufacturing defect(s), failure to comply with the original manufacturer’s conditions of intended use, any accessories supplied. Or if the defect arises as a result of fair wear and tear, wilful damage, negligence, misuse, abnormal working conditions or failure to follow our oral or written instructions as to the storage of use of the product. The Bed Factory Contracts Ltd cannot be held responsible for any costs arising from unauthorised repairs to equipment during warranty period. Only our authorised service agents can carry out any warranty work. Any unauthorised repairs or repair attempts will void the warranty.

In relation to new goods the company will accept liability for defective goods only to the extent that the company is entitled to make a claim under the manufacturer’s or publishers warranty and obtain from the manufacturer or publisher a refund, credit, repair or replacement of the defective goods.

Delivery of Goods
Delivery of the goods shall be made to UK mainland addresses only (at our sole discretion) and must be signed for. If payment is received by card, we will deliver to the address registered to the card used as payment. Also you are agreeing that anyone situated at your business address has your written authority to accept goods once they have been delivered to and signed for at the requested address.

The Bed Factory Contracts Ltd will endeavour to deliver your goods if in stock within 20 working days (with exception of weekends & public holidays) but time shall not be of the essence. Dates and times quoted for delivery are approximate only. Products may be delivered in advance of the quoted delivery date. Where an order contains more than one item, all items will be delivered at the same time once all items are available, unless otherwise agreed. If we are unable to deliver the goods for any reason you will be notified and will not be obliged to pay for the goods. However, the Bed Factory Contracts Ltd shall not be liable for any loss, which may be suffered by you caused by any delay of delivery unless caused by our negligence. We shall not be liable for any direct, indirect or consequential loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods. The Bed Factory Contracts Ltd cannot be held responsible should you decide to dispose of the existing furniture prior to their delivery. If delivery of the goods is delayed by more than 60 days , you shall be entitled to contact us and cancel the order. Any monies paid in respect of the goods, which are not delivered, will be refunded.

Goods, other than faulty goods, may not be returned after 7 days unless we agree that there is a good reason for us to receive such goods back. If we agree to accept these goods back in stock they are subject to a £50 re-stocking fee. We regret that cannot accept returns of the following, divan bases, pillows, mattresses and products that have been made to a bespoke size or personalised. The above products will be exempt from the statutory 7 day cooling off period where the products have been unsealed, and your right to cancel will have ended for reasons of health and hygiene as the product will be deemed to have been used. We recommend that you make full use of our sales team for advice prior to purchase.

If goods arrive in a damaged condition you must inform us as soon as possible. The Bed Factory Contracts Ltd shall arrange collection of the goods (other than used goods) and will either replace the goods at no extra charge, or refund any monies paid for you for the goods

Copyright and Database Rights
Unless otherwise stated, the copyrights and other intellectual property rights for all material on this website are owned by Bed Factory Contracts Ltd. You may download and print extracts from this website with written permission only. Any use of extracts of this website for any other purpose is prohibited. Any rights not expressly granted in these terms are reserved.

Credit and Exchanges
The Bed Factory Contracts Ltd will provide a full refund (excluding delivery charges) if the product you have selected is found to be unsuitable within 5 working days following delivery providing the product is returned in its original packaging, in ‘as new’ condition, unmarked and unopened all polyurethane packaging sealed. All returns carriage costs will be borne by you the sender.

Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside of their reasonable control, including but not limited to strikes, lock outs, accidents, war, fire, reduction or unavailability of power at our manufacturing premises or its/ suppliers manufacturing plant, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, import or export regulations or embargoes (including the failure of our suppliers to obtain any necessary export permits, licenses or other authorizations) and the party shall be entitled to a reasonable extension of its obligations. Provided that if any event referred to above continues for a period in excess of 30 days, you will be entitled to give notice in writing to terminate the order. Failure or delay us in enforcing any provision of the Contract will not be construed as a waiver of any of its rights under the Contract.

Force majeure
The Bed Factory Contracts Ltd shall not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform any obligations relating to the contract, if the delay or failure was due to any cause beyond reasonable control including, without limitation: Acts of God, fire, explosion, epidemic or flood; War or national emergency; Riot, civil commotion, lock-outs, strikes or other labour disputes (whether or not relating to either party’s workforce); Restraint or delays affecting carriers or inability or delay in obtaining supplies of adequate suitable materials; import or export regulations or embargoes (including the failure of the Company’s suppliers to obtain any necessary export permits, licences or other authorisations); Acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority. Provided that, if any event continues for a period in excess of 30 days, you shall be entitled to give us notice in writing to terminate the Contract.

Complaints and disputes
In the unlikely event of a complaint please contact us:

The Bed Factory Contracts Ltd
Marl Road
Knowsley Industrial Park
L33 7UH

Tel: 0151 548 1554
Fax: 0151 548 1131

By placing an order with Bed Factory Contracts Ltd you agree to be bound by the above Terms and Conditions.

Disclaimer: All information and advice on this website is provided in good faith. Bed Factory Contracts Ltd cannot be held liable for any inaccuracies or losses incurred should you act upon this information and advice.